Poor George-the-Deskside-Guy

Poor George.

George is a member of the team here at Knox Business Machines.

George's stated position: Manage and mentor the technicians that are supplying services to BullyCustomer

George's real position: Just get through each day without shoving a pencil down his ear canal. Oh. And reply to the customer's AIM messages.

Here is what Poor George had to respond to today:

richBullyCustomer (5:01:06 PM): ...you should know that ticket numbers have already been created since asif was there today for two rebuilds....we can use that and you put T&M on it.
GeorgeVendor (5:01:53 PM): ok..so you approve T&M ...cool...thanks
richBullyCustomer (5:02:39 PM): dont mess around dude....this is serious stuff
GeorgeVendor (5:02:52 PM): huh? Is T&M approved or not?
richBullyCustomer (5:03:41 PM): once again,...you should know this already. T&M of course....remember its an out of scope request
GeorgeVendor (5:03:59 PM): ok...so T&M approved...ok
richBullyCustomer (5:04:15 PM): yes....for the dispatch monday
GeorgeVendor (5:02:52 PM): k

Leyt's analyze this, shall we?
Here it is again...in case you missed it:
RED CAPS ARE MINE

richBullyCustomer (5:01:06 PM): ...you should know that ticket numbers have already been created since asif was there today for two rebuilds....we can use that and you put T&M on it. *WE REQUIRE EXPLICIT AND WRITTEN APPROVAL FOR ALL TIME & MATERIALS WORK PERFORMED, OTHERWISE WE DO NOT GET PAID FOR THAT WORK. IT'S KINDA LIKE NOT READING A CRIMINAL HIS MIRANDA RIGHTS - HE'LL GET OFF BY DEFAULT.
GeorgeVendor (5:01:53 PM): ok..so you approve T&M ...cool...thanks HERE'S POOR GEORGE GETTING HIS EXPLICIT APPROVAL FROM THE CUSTOMER THAT THIS SHOULD BE BILLED T&M
richBullyCustomer (5:02:39 PM): dont mess around dude....this is serious stuff I'm sorry, what? We don't care if it's serious or not. All we want to know is if we're going to get paid or not.
GeorgeVendor (5:02:52 PM): huh? Is T&M approved or not? Good boy, George!
ichBullyCustomer (5:03:41 PM): once again,...you should know this already. T&M of course....remember its an out of scope request Here's the customer trying to make Poor George feel stupid for getting the explicit appoval. Clever, eh?
GeorgeVendor (5:03:59 PM): ok...so T&M approved...ok This is George's polite way of saying "Say you approve this, Jackass, or we're not lifting a fucking finger".
richBullyCustomer (5:04:15 PM): yes....for the dispatch monday This is the customer finally giving in. Whew! That was a lot of work! This is why we need so much overhead.
GeorgeVendor (5:02:52 PM): k